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Can I order e-Patterns by phone and have them delivered to my home?
Due to the digital nature of our e-Patterns, you can only order them at our website.
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Are you wondering if it's safe to use your credit card on the Internet?
The answer is YES. Secure Sockets Layer (SSL) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet.
Registered customers can store credit card and billing information on Annie's digital to make shopping easier and faster. We protect all personal information including your name address AND credit card information.
To save or change our credit card or billing information, click Customer Sign In at the top of any page on our site and update your information within your account. Please note that for security reasons, we require you enter your password to access your credit card information, even if you have already signed in on the site.
If you'd like to find out more about our privacy policies, please read our Privacy Policy statement.
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I don't have a debit or credit card, can I still purchase your e-Patterns?
We only accept credit cards, debit cards or pre-paid credit cards issued by a major bank online for payment. Sorry, we do not accept checks or cash in payment for e-Patterns, nor can you order e-Patterns over the phone.
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Can I change, cancel or delete an e-Pattern order?
Orders placed at Annie's digital cannot be changed or canceled. Since orders are delivered immediately, an e-Pattern order cannot be canceled.
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When will I receive my e-Patterns?
Our server sends a confirmation message to you at the email address you provided on the check out form. This confirmation will contain the all-important links making it possible for you to download your e-Patterns. Simply click on the link and the e-Pattern will begin to download. For this reason, it is very important that you enter your correct email address in the check out information! After your purchase is complete, you can also find your purchased e-Patterns listed in your My Bookshelf section within the customer log-in area. Your e-Patterns will not be delivered to your home. For home delivery of printed patterns, visit one of our publisher's websites at AnniesCatalog.com.
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How do you deliver your products and what are the charges?
All Annie's digital products are delivered electronically, directly to your computer. You will receive a confirmation email almost immediately. If you have not received an email within 1 hour, please check your bulk or spam folder. If the confirmation email is not located there, check your My Bookshelf in the customer log-in area for your patterns. If you are unable to locate the products recently purchased by either of these methods, please contact customer service.
At Annie's digital there are no delivery charges! All purchased product can be sent to any valid email address anywhere in the world.
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Why didn't I receive an order confirmation email?
We will send you an email confirming each order you place at Annie's digital. If you have not received your order confirmation email, here are some possible reasons.
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Typographical error in the email address entered during registration.
We've found the most common reason that emails are not received is that a typographical error was made while entering an email address. Sign in on the site and modify your account information.
Preferences or email filters may be blocking our email.
Most email filters control unwanted email by blocking email addresses originating from an unwanted source. If you suspect that an email filter is preventing you from receiving your order and shipping confirmations for orders from our site, you will need to add our email address -- customer_service@e-PatternsCentral.com -- to your address book or list of approved senders. This applies to the following:
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Stand Alone Applications
Email programs installed on your computer to control junk mail (such as Human Authenticator, HushMail Spam Control, Mailblocks, Spam Arrest or Spam-Sieve).
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Internet Service Providers
Add Annie's digital to your safe sender's list
Some internet service providers filter email. You may want to contact your internet service provider to confirm that you are able to receive emails from our email address above.
AOL® Users:
- Open your Annie's digital email.
- Click on the 'Add Address' icon in the toolbar.
- customer_service@e-PatternsCentral.com is automatically placed in the name and email field in the 'Add Contact' pop-up box. Verify the information is correct and then...
- Click the 'Save' button.
- Annie's digital will be entered into your AOL Address Book.
Yahoo!® Users:
- Open your Annie's digital email.
- Click the 'Add to Address Book' link next to the icon on the far right.
- customer_service@e-PatternsCentral.com is automatically placed in the email field in the 'Add to Address Book' page. Verify the information is correct and then...
- Click 'Add to Address Book'.
- Annie's digital will be entered into your Yahoo! Address Book.
For more information, click here for Yahoo! Support.
Hotmail® Users:
- Open your Annie's digital email.
- Click 'Save Address(es)' at the top of the message.
- customer_service@e-PatternsCentral.com is automatically placed in the email field in the 'Add to Address Book' page.
- Annie's digital will be entered into your Hotmail Address Book.
For more information, click here for Hotmail Support.
Earthlink® Users:
- Open your Annie's digital email.
- Click your mailbox's 'Message' menu and choose 'Add Senders' to your Address Book.
- Annie's digital will be entered into your EarthLink Address Book.
For more information, click here for EarthLink Support.
Outlook 2000 and Higher Users:
- Open your Annie's digital email.
- Click on the Actions menu on the top of your email window.
- Choose Junk Email
- Select Add Senders Domain.... to Safe Senders List to add Annie's digital to your safe sender list.
Gmail Users:
- Open your Annie's digital email.
- Click on "more options" in the email header.
- Click "add sender to contacts list" to add Annie's digital to your safe sender list.
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Corporate Email
If the email address you entered for your order is a corporate email address and your company's network filters for junk email or email that is not business related you may not receive the confirmation or shipping status emails.
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Your Computer
If your email program allows you to set up restrictions around incoming emails you may want to review this as a possible cause.
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Purchase History: How can I find out what I've already ordered?
You can easily see previous purchases on Annie's digital by logging into your account on the site and checking "My Bookshelf."
If you've forgotten your username or password, click on Lost Password in the top navigation and fill out the form there.
Once logged into your account, click on "My Bookshelf" to see images of your previous purchases.
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How do I give an e-Pattern as a gift?
Because all order information is tied to your personal information, we do not suggest purchasing e-Patterns as a gift. The encrypted file requires a password to open, and that password may contain personal information.
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When I tried to check out, I received an invalid cookie error that said my logon ID may be in use by another user. What does this mean?
The cookie is based on what you have in your shopping cart in the browser. If you tried to add something without allowing the browser to update after a previous addition, you may receive this error. Unfortunately, this also means you have to start all over again. Hit the back button on your browser and make a note of the e-Patterns in your shopping cart. It's best to close your browser and open it again to allow the cookie to expire. Add the e-Patterns back to your cart and proceed to check out.
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I can't get my credit card number to work, what is the problem?
Incorrect information may have been entered at the time the order was placed. When entering your credit card number in the check out form, make sure you do not include any dashes or spaces, only numbers. Remember to select the expiration date shown on your credit card and don't forget to update your account information when issued a new credit card.
Debit cards must be the type that is usually referred to as a check card. If you are using a debit card, that does not have a credit card logo on it, this will not work; the type of card referred to as an ATM card will not work.
Prepaid credit cards issued by a major credit card company are accepted.
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I have Windows XP and Adobe Reader 6.0, but I am not able to download your patterns. What now?
In some cases, it is possible that your antivirus protection contains a firewall, a standalone firewall or other protective software installed to help prevent against spyware, viruses, malicious code, etc. which may be prohibiting your ability to download the pattern. If you think this might be the case, refer to your software's documentation for instructions on how to add safe sites to the software's list. Be sure to restart your computer after making changes to firewall and antivirus software settings because although they may appear to accept the new settings immediately, this is not often the case.
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During check out I received the following message "Unable to Contact VeriSign to authorize credit card -- Please try again later." What does this mean?
The VeriSign server may be experiencing heavy traffic. This is generally a very short-term problem and re-submitting your order immediately will usually result in a successful transaction.
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Do you accept returns?
Annie's digital guarantees 100% customer satisfaction. If you are experiencing technical difficulties, please contact customer service.
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How do I get special discounts and offers from Annie's digital?
It's easy! Send us your email address, along with your request to be added to our mailing list, by completing our online form.
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Why is GST tax added to my order?
As a GST registrant, we are required by the Canada Revenue Agency to collect and remit GST for all products (print and electronic) delivered to Canadian addresses. Our GST/HST number is 89817 7290 RT0001.
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My claim code is not working. What do I do?
If you require assistance due to technical difficulties, please contact customer service.
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How do I contact customer service
If you cannot find an answer to your question here in our FAQ section, please fill out our customer service request form.
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